Our website is not targeted towards, or intended for use by anyone under the age of 18. By using ProHomeManager.com you represent and warrant that you are 18 years of age or older, or are using the site under supervision of a parent or guardian. We reserve the right to terminate your membership in the event that we become aware you are under 18 and without appropriate supervision. Persons under 18 may not submit any personally identifiable information to us, and if we discover that we have inadvertently gathered such information, we will take the appropriate steps to delete it.
Registration and Service Provider Enrollment
In order to subscribe to our service or sign up for a free trial of our product, or to enroll as a prospective service provider, a user must first complete a registration form. During registration a user is required to give contact information (such as name and email address). Required fields are denoted with an asterisk (*). We use this information to contact the user about products and services on our site for which they have expressed interest, to inform service providers of leads, and inform customers about potentially retainable service providers. Subscribers to our service will be asked to provide additional personal information, such as their address, telephone number, credit card information, and specific information about their home. By providing this information to us, you expressly consent to being contacted by us and by our service professionals and providers via phone, fax, email, mail or other reasonable means, at any of your contact numbers or addresses, in order that we may provide the products and services set forth on our web site, service your account, reasonably address matters pertaining to your account or for other reasonable purposes related to our business. Unique identifiers (such as username and password) are required. It is optional for the user to provide demographic information (such as income level and gender) but encouraged so we can provide a more personalized experience on our web site. We also require a United States service provider's social security number or federal tax id number to complete a background check (credit is not checked) prior to being approved to join our networkof service providers.
Email List, Newsletter, and Ask A Professional.
For each visitor that signs up for our email list or newsletter, or makes a submission to Ask A Professional, or requests any other information, we collect only the information that is requested on the list signup form, such as name and email address. Required fields are denoted with an asterisk (*). Our newsletter provides an unsubscribe link with each broadcast. We will never sell your name to a third party under any circumstances.
General site use information
As with all websites, certain types of general information about your use is collected by our server, including but not limited to the number of times you have visited the web site, your IP address, cookies, and pages you viewed.
Use of Information Collected
We use the information you provide about yourself only to assist you in using our products and services, including those of service providers in our network if you submit a service request. Otherwise, we do not share this information with outside parties. When you submit information to Pro Home Manager, you authorize us to share this information with our network of service providers in order to try to provide the services you request. For example, when a registered user submits a service request, we will share information about that user with the appropriate service provider who will contact the user in order to fulfill the user's request. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use non-identifying and aggregate information to better design the web site and to share with advertisers. For example, we may tell an advertiser that a certain number of individuals visited a certain area on the web site or that a certain number of homeowners own a particular brand of washing machine, but we would not disclose anything that could be used to identify those specific individuals. We will allow third party advertisers to display targeted advertising information to users of the web site. We will not sell or give your personally identifiable information to such advertisers.
Like any website, we may legally be required to disclose personally identifiable information about you in special circumstances, for instance in response to legal actions, subpoenas, court orders, or to establish or exercise our legal rights or defend against legal claims.
The information we collect may be used to create an aggregate demographic profile of our user base and those of the Pro Home Manager.com email list management service so that we can improve content and services and provide aggregate information to customize the content and/or layout of our email messages or pages for each individual visitor, to notify you about updates to our web site and services, to send you our opt-in e-mail newsletter, to provide you with the products and/or services for which you signed up or registered, which may include sending service disruption notices or other service- or product-related information via email, and is not shared with other organizations for commercial purposes without your consent. We may share collected information with another company in the event that we merge with or are acquired by another company. Upon request, we will provide you with the information (e.g., email address, name, etc.) that we maintain about you. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Communications from Pro Home Manager and its Service Providers
We send all new members a welcoming email to verify password and username. As part of the Pro Home Manager subscription, members will receive maintenance reminder notices from time to time. Members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. If you subscribed to our e-mail newsletter but do not want to receive it in the future, please follow the "unsubscribe" instructions contained in the newsletter.
Protection of Information
We use personal information about you only in order to provide you with the best service possible. We restrict access to information about you to those employees and service providers who need the information in order to deliver service to you. "Perfect security" does not exist on the Internet and we do not guarantee security of information or that unauthorized access will not occur. However, we take all reasonable precautions when protecting your personal information. We strive to maintain appropriate security measures in our respective physical facilities to protect against the loss, misuse or alteration of information that we have collected. Servers that store personally identifiable information are located in a supervised and/or locked facility. Authorized access to users' personal information offline is only provided to our employees and service providers who reasonably need the information for their areas of responsibility (for example, a billing clerk, a sales rep, a customer service representative or management).
We are committed to providing our customers with a secure shopping environment. We maintain practices and procedures designed to ensure the security, integrity and confidentiality of customer information, and use various security measures to ensure that your credit card information is protected, including the latest in security technology. When you place an order through our shopping basket, your personal information is protected by Secure Socket Layer (SSL) encryption technology, the industry standard security protocol for encoding sensitive information.
Your information may be transferred to and maintained in whole or in part on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and may be stored on equipment or in facilities leased or licensed from third parties. Since we may occasionally include links from messages sent to the email list to other companies' web sites, please refer to the privacy policies of those sites for information on how they handle security for information they collect. If users have any questions about the security at our Web site, users can send an email to: .
We reserve the right to change our information, features, services, products, policies, promotions, disclosures and disclaimers at any time. Changes to this Policy will be in writing and be posted on our web site as applicable. Please check these terms periodically for changes. At the top of the policy we indicate the date of an update. The continued use of any Pro Home Manager products or services or of our web site following the posting of changes to these terms will mean you accept those changes.